Refund & Cancellation Policy

This policy explains what you're paying for when you buy a ticket to one of our quiz nights, and what happens if you can't make it. It applies to tickets bought on itsolamco.in (the "Site"). Our nights are run by It's Olam Company, operated by James J Koduppanapolackal, Founder.

1. What your ticket covers

The ticket price shown when you register is the price of entry to the quiz night for each person in your team. It is paid to It's Olam Company and pays for running the night: hosting, questions, scoring and prizes.

It does not include food or drinks.

2. The pub's own entry fee

Some of the pubs and restobars that host our nights may charge their own entry or cover fee, and some may not. When a venue does, it is set and collected by the venue at the door, and it is normally fully redeemable against food and drinks that night. We show what we know about it on the registration screen.

That fee is between you and the venue. It is not part of your ticket, we don't collect it, and we can't refund it. Any questions about it should go to the venue.

3. If you cancel

Time is counted from the start time published for that night (Indian Standard Time) to the moment we receive your cancellation request.

24 hours or more before the night

You can choose one of:

• a 50% refund of the ticket price you paid, to the payment method you used, or
• a 100% credit toward a ticket for a future night, valid for 90 days from the date we issue it.

Less than 24 hours before the night

The ticket is not refundable and no credit is issued. Places are limited and we plan the night around the headcount, so late cancellations leave a seat empty that someone else could have had.

4. Passing your spot to someone else

You can transfer your ticket to another person at any time before the night starts, even inside the 24-hour window. Email us with your team name and the new person's name and we'll update the booking. A transfer is not a refund.

5. Not turning up

If you don't arrive for the night, or arrive after the quiz has started and can't be seated, the ticket is not refundable.

6. If we cancel or change the night

If we cancel a night, or move it to a different date, you can choose a full refund of your ticket price or a full credit for another night. If we change the venue to one you can't attend, the same choice applies. We'll tell you by email and on Instagram as soon as we know.

7. Venue rules

Our nights are held in licensed bars and restobars. The venue's rules and the law apply, including any age or ID requirements for being on the premises or being served alcohol. If you're refused entry because you don't meet those requirements, the ticket is not refundable.

8. How to ask for a refund, credit or transfer

Email itsolamco@gmail.com from the address you booked with, or message us on Instagram (@itsolamco). Please include:

• your team name and the name on the booking
• the night you booked
• what you'd like: refund, credit, or transfer

We reply within 48 hours.

9. How refunds are paid

Approved refunds go back to the same payment method you paid with. We start the refund within 3 business days of approving it, and banks usually take a further 5 to 7 business days to show it. If it hasn't arrived after that, email us and we'll trace it with you.

10. Failed or duplicate payments

If money was taken from your account but you didn't get a booking confirmation, or you were charged twice for the same booking, email us with the payment details. A payment that didn't result in a confirmed booking, or an accidental duplicate, is refunded in full.

11. Problems and complaints

If something went wrong and this policy doesn't cover it, please tell us before taking it to your bank. Most issues are quick to sort out. You can write to James J Koduppanapolackal, Founder, at itsolamco@gmail.com. Our full contact details are on the Contact page.

12. Changes to this policy

We may update this policy as we grow. The version in force on the day you buy your ticket is the one that applies to it. Please also read our Terms of Service and Privacy Policy.